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eBusiness Solutions >> Customer Relationship Management

customer care Customer Relationship Management (CRM) represents an enterprise-wide business strategy that is designed to increase revenues and profitability through improved customer satisfaction. Such a strategy typically entails organizing activities around client segments, fostering customer-focused behaviors, and establishing or enhancing processes that facilitate communication between customers and suppliers.

Customer service and support (CSS), sales force automation (SFA), and marketing automation software packages offer varied and often incomplete functionality that may fail to fulfill the business requirements of end-users. Consequently, many decision-makers experience great difficulty in determining what constitutes a viable solution for their CRM initiatives.

customer relationship Whether it's a needs analysis, technology selection, architecture design, training, custom development, crystal report writing or software support, Northstar Informatics is there for you. We'll customize the right CRM software solutions for your company's growing needs.

Please contact us directly for further information.

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